Shipping

Once your order is successfully placed, you will receive a confirmation email. Orders will be processed within three working days. If there are any delays due to stock or other unforeseen issues, you will be contacted by us via email.

Products from this online store are all priced in US dollars*.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Goodness is not responsible for these charges if they are applied and are your responsibility as the customer.

*You are currently on our Global website, if you need to send a parcel to New Zealand and Australia, please visit our New Zealand site and Australian site.

**There are currently longer than normal global shipping and customs clearance delays. Please allow an additional 10 business days for international delivery, especially for orders to European countries and the USA.

Returns

We hope you are happy with your purchase! If for some reason you are unhappy, please contact us immediately and our customer service team via email at hello@goodnessproducts.com and we will help to remedy the problem. Return delivery costs are at the customer's cost and are not refunded. 

Refunds

Refunds will be processed in 5 -7 business days once goods have been received and checked to the original credit card used for payment, and a confirmation email will be sent.

If you simply change your mind, we are unable to offer exchanges or refunds at this time due to hygiene reasons. We are happy to refund the purchase price for the item(s) – less any discounts, rebates, credits or refunds already provided in connection with the purchase. The original shipping and handling charges, if any, cannot be refunded

Order cancellations

We do not allow order cancellations for the following reasons 

• Adding a discount code to your order
• You forgot to add an item to your cart
• Wrong Payment Method
• Change of mind

For every other reason, please contact hello@goodnessproducts.com as soon as possible – we’ll do our best to accommodate your request. Please understand that if you order has already been processed this will not always be possible.

Damaged items

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however, if damage has occurred to the product(s) inside, please contact us and we’ll do our best to resolve any issues via our email to hello@goodnessproducts.com

My order has not arrived – what should I do?

If in the unlikely event your order does not arrive within 20 working days please contact us to assist you. Postal delays beyond our control can sometimes have an effect on delivery timeframes, we will do our best to assist you when this happens.

Are my credit card details safe?

Yes. Payments are processed securely by Payment Express. We will not share your personal details with any third party.